FREQUENTLY ASKED
QUESTIONS
Certificate Delivery
1. I need another copy of my certificate. How can I get
one?
2. What certificate delivery options do I have?
3. How long does it take for my certificate to be
delivered?
4. My certificate is due today. Can I still take your
course?
5. Do you send my certificate directly to the court?
Course Eligibility
6. I'm not sure if I'm eligible for traffic school.
How do I find out?
Course Payment
7. How much does it cost and how do I make my payment?
8. What if I do not want to enter my credit card number
online?
9. What credit cards do you accept? Can I use my debit
card?
General Information
10. Do I need any special software to take this course?
11. What if I fail the final exam?
12. How long is the final exam?
13. I forgot my password. How can I find out what it
is?
14. How long will it take me to complete the course?
15. Is there a time limit to complete this course?
Policies & Procedures
16. What is the course completion policy?
17. What is the course cancellation/refund policy?
18. What is the testing and grading policy?
19. What is the operation and conduct policy?
Starting the Course
20. Do I need to save my work?
Technical
21. Is your website secure?
22. The pages on your site are not loading. What should
I do?
Q: I need another copy of my certificate. How can I get one?
A: If you have lost your certificate or in contains incorrect
information, you may contact a customer support representative at
772-335-0558 to request a certificate reprint.
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Q: What certificate delivery options do I have?
A: We offer various delivery options. Your course tuition includes
regular mailing of your certificate. For your convenience, we also offer
premium delivery services for an additional cost. Overnight Morning delivery
costs an additional $24.95 and will be delivered the next business day
before 12 PM. Overnight delivery costs an additional $19.95 and will be
delivered the next business day before 5 PM. Two-day express delivery costs
an additional $14.95 and will be delivered the second business day before 5
PM. If you live in a rural area, delivery delays may occur.
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Q: How long does it take for my certificate to be delivered?
A: Our certificates are processed Monday-Friday at 3 PM EST
(5 PM Central Time for Texas users). Users completing after 3 PM will be
processed the following business day. We ask you to allow 3-5 business days
for delivery. Premium delivery services are available for an additional fee.
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Q: My certificate is due today. Can I still take your course?
A: Time allowed for completion of courses and deadlines for
submitting certificates of completion vary from court to court. We urge you
to contact your court for this information to avoid taking this course and
not receiving credit from the court.
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Q: Do you send my certificate directly to the court?
A: Each state or court has specific requirements for the processing
of certificates. In most cases, we send the certificate directly to the
student. You may have the option of having the certificate sent directly to
the court on your behalf. However, this can only be done using one of our
premium delivery services. We will not send a certificate to the court using
regular mail as we have no way of verifying that the court actually received
your certificate. Please call a customer support representative at
772-335-0558 if you have questions.
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Q: I'm not sure if I'm eligible to take this course. How do I find out?
A: States have different regulatory agencies who approve the course.
These regulatory agencies have different rules on how often you can take
driving education courses and the purpose of the courses can vary from state
to state or court to court (insurance reduction, point reduction, etc.).
When you register for this course, this site will tell you whether the
course is approved in your state or court. However, you should ALWAYS verify
with your state or court before completing a driving safety course. Just be
sure to take care of it BEFORE your assigned court date or due date.
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Q: How much does it cost and How do I make my payment?
A: Costs vary by each state and details fro each can be found by
clicking on your state
and looking at available course options. You may make your payment online by using a credit card, bank
debit card with a Visa/MasterCard logo, or a personal check through our
secure server. If you are uncomfortable submitting your payment online, you
can contact our customer support representatives at 772-335-0558 to
make your payment over the phone. You may also submit your payment by
mailing in a personal check or money order to our corporate office. Please
make check payable to I DRIVE SAFELY and mail to:
1 Stop
Driving School.com
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Q: What if I do not want to enter my credit card number online?
A: You may submit payment by mailing a check or money order to our
corporate office. Please make your check or money order payable to I DRIVE
SAFELY and send to:
1 Stop
Driving School.com
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Q: What credit cards do you accept? Can I use my debit card?
A: You may submit payment using a credit card, bank debit card with a
Visa or Mastercard logo, or a personal check through our secure server. We
accept Visa, Mastercard, American Express, and Discover. You may also submit
your payment information over the phone with a customer support
representative. To pay over the phone, please contact us at 772-335-0558.
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Q: Do I need any special software to take this course?
A: You do not need any special software to use our course. All you
need is a web browser and a connection to the internet. We support Internet
Explorer 4.0 and higher, Netscape Navigator 6.0, AOL 4.0 and higher, and
most other browsers. There is no software to download and nothing saved to
your hard drive. Some courses use the Macromedia Flash plugin. This product
is free and can be downloaded and installed at registration.
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Q: What if I fail the final exam?
A: Depending on your state or court's regulations, you may have the
opportunity to retake the final exam if you fail. The regulatory agency in
your state mandates how many attempts you will have to take the final exam.
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Q: How long is the final exam?
A: The length of the final exam may vary and is determined by the
state and county that issued your violation. The typical final is 25
questions, but could be longer depending on your state's requirements.
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Q: I forgot my password. How can find out what it is?
A: Contact our customer support representatives at 772-335-0558.
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Q: How long will it take me to complete the course?
A: Though course lengths vary from state to state, typical courses
are usually 4-6 hours in length. You can start and stop the course as much
as you would like to.
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Q: Is there a time limit to complete this course?
A: You must complete the course within 180 days of registration. Any
student who has not successfully completed the course within 180 days will
be terminated without notice and will not be eligible for a refund.
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Q: What is the course completion policy?
A: You must complete all phases of the approved curriculum in order
to receive a certificate of completion. Any time missed must be made up. The
school is prohibited from issuing a certificate of completion if the student
has not met all the requirements for course completion and a student shall
not accept a certificate under such circumstances.
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Q: What is the course cancellation/refund policy?
A: A full refund will be made to any student who cancels the
enrollment contract within 30 days of registering for the course and prior
to attempting the final examination. The COURSE PROVIDER will terminate,
without notice, the enrollment of any student who has not successfully
completed the course within 180 days. All registration fees paid are due and
refundable when the course of instruction is discontinued by the school,
preventing a student from completing the course, or the enrollment of the
student was procured as a result of any misrepresentation in advertising,
promotional materials of the school, or representation made by the owner or
employee of the school. All refunds will be issued within 30 days following
receipt of a permissible request for cancellation.
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Q: What is the testing and grading policy?
A: Each chapter contains a quiz or quizzes that review important
content from that chapter. The number of quizzes and quiz questions varies
depending on your course. The quizzes do not affect your final exam score
but will provide you with and excellent opportunity to master the course
material. You also must take and pass a final exam upon completion of the
course.
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Q: What is the operation and conduct policy?
A: No credit or completion will be given if the course is completed
by anyone other than you or if you are assisted by an outside party. When
you enroll in the course you are stating under penalty of perjury that you,
and not another person, studied the material in its entirety and completed
that chapter quizzes and the final exam. By registering for the course, you
understand that is may be a felony to make false statements or to falsify
documents submitted by the court.
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Q: Do I need to save my work?
A: Your registration and payment information are automatically saved.
You must finish each chapter quiz completely in order to receive credit for
that chapter. Simply log in using your driver's license and password and we
automatically keep track of the course work completed, so the next time you
log in, you can pick up where you left off.
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Q: Is your website secure?
A: Yes. An encrypted SSL connection requires all information sent
between a client and a server to be encrypted by the sending software and
decrypted by the receiving software, thus providing a high degree of
confidentiality. Confidentiality is important for both parties to any
private transaction. In addition, all data sent over an encrypted SSL
connection is protected with a mechanism for detecting tampering--that is,
for automatically determining whether the data has been altered in transit.
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Q: The pages on your site are not loading, what do I do?
A: If the pages for our site are not loading completely, you may want
to disconnect your internet connection and log back in. This type of problem
is typically caused by your Internet Service Provider or ISP and web
traffic. If you continue to experience problems, we recommend disconnecting
and returning at a later time to complete the course when internet traffic
is not as heavy. If you are still having problems, you may call customer
support at 772-335-0558.
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